FAQ's
1. When will my order arrive?
Processing takes 2–5 business days; delivery is usually around seven business days after dispatch. Destination and service affect timing.
2. Where is my parcel?
Follow the dispatch-email tracking link. For a missing parcel marked delivered, check nearby and contact us after 48 hours.
3. How should I care for my tank?
Wash inside out in a mesh bag, cold and gentle. Avoid bleach, softener and tumble drying. Reshape damp padding; air-dry.
4. Can I get a refund?
Sizing normally receives a replacement. Confirmed defects or incorrect deliveries may qualify for refunds; see details.
5. Can I exchange sizes?
Contact us about the 90-day fit guarantee; eligible replacements require no return.
6. How do returns start?
Request approval within 90 days. Approved returns must be unused, original-condition and tracked.
7. What is excluded?
Sale/clearance goods, gift cards and misuse-related damage are excluded.
8. What if something arrives damaged?
Send your order number, a photo and description promptly.