Refund Policy

We review order problems and arrange an appropriate replacement or refund.

When the fit is wrong

Our 90-day fit guarantee offers a replacement size without returning the original. Incorrect fit generally does not qualify for a refund.

Damage or defects

Within 90 days after delivery, email service@gildedpetalco.com with your order number, a photograph and a description. Confirmed faults qualify for a replacement or refund; a return is often unnecessary.

An incorrect item was delivered

If the size, color or style differs from your order, contact us within 90 days with photographic evidence. We will review the mismatch and arrange a replacement or refund.

Receiving an approved refund

Refunds return only to the payment method used for purchase. Processing normally takes 5–10 business days; your bank may need additional time to show the credit.