Effective Date: September 22, 2026
Last Updated Date: September 22, 2026
At Gildedpetalco, customer satisfaction is important to us. We want every customer to feel confident and happy with their purchase.
Return Eligibility
Customers may request a return within 30 days after receiving their order.
To be eligible for a return:
- Items must be unused and in original condition
- Items must include original packaging
- Items must not show signs of wear, damage, or alteration
Return Process
To request a return, please contact our customer service team:
Email:
service@gildedpetalco.com
Please include:
- Order number
- Reason for return
- Photos if applicable
Our team will provide return instructions after reviewing your request.
Refunds
Once your return is received and inspected, we will process your refund to the original payment method.
Refund processing times may vary depending on your payment provider.
Original shipping fees are generally non-refundable unless the item received is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review the issue and provide an appropriate solution.
Customer Service Hours:
Monday–Friday 9:00 AM–6:00 PM PDT