Return Policy

Our support team reviews return requests individually and helps you choose the appropriate resolution.

Contact us before returning anything

Email service@gildedpetalco.com with your order number and the reason for your request. Wait for approval and return instructions; parcels sent without authorization cannot be accepted for a refund.

Finding a resolution

Depending on the issue, we may offer a replacement size under our fit guarantee, another replacement, or an approved refund. Photos may be requested to assess damage or faults.

Return requirements

Contact us within 90 days after delivery. Approved returns must be unused and in their original condition. Use tracked postage and retain the receipt. The final resolution follows approval and, where needed, inspection of the returned item.