Shipping Policy

Preparing your order

Allow 2–5 business days for processing, excluding weekends and public holidays. We email an order confirmation and send tracking information when the parcel leaves.

Shipping charges and timing

Available shipping charges appear at checkout. Delivery usually takes around seven business days after dispatch, depending on the destination and selected service. These are estimates.

Unexpected delays

Carrier disruptions may extend delivery. We will share updates when a substantial delay is identified.

Following your parcel

Use the tracking link in your dispatch email. If it says delivered, check nearby safe places and with neighbors. If the parcel remains missing after 48 hours, email service@gildedpetalco.com. Report suspected theft after confirmed delivery to the carrier and local authorities.

Correcting an address

Check your address before checkout. Contact us before dispatch if it needs correction; shipped parcels cannot be redirected by us. A parcel returned because of an incorrect address can be resent once without a shipping fee. Further failed-delivery shipping costs are payable by the customer.